Site Quality Manager

We are seeking a highly motivated and care-driven individual to join our team as the Site Quality Manager.  In this role, you will be responsible for overseeing and facilitating the Styling and Quality teams ensuring they have the support needed to achieve the highest standards of quality. You have management experience and are a great communicator at all levels. Your employee-centric approach, combined with empathetic listening skills, will be key to maintaining a positive and productive team environment.  Capability in conducting quality analysis, actively participating in business and team improvement efforts, and showcasing change management skills.  If you are someone who takes initiative, rolls up their sleeves to get things done, and is passionate about delivering exceptional quality, we invite you to consider this exciting opportunity.

⚙️ What you’ll be doing:

    • Responsible for ensuring the team delivers the highest quality product to our customers and to encourage change to foster quality improvements
    • Monitoring the quality of our bouquets by monitoring customer feedback via our in-house monitoring systems (Tableau)
    • Create reports and retro documents to share with business stakeholders, to ensure we evolve and capture business improvements and ability to prevent future problems
    • Responsible for managing and supporting the Production Stylists and the Quality Controllers
    • Being the first point of contact and go-to person for your direct reports
    • Conduct regular 1-1s and organize team meetings
    • Monitor continuous improvements for the teams and actively participate and own areas in ensuring implementation of business improvement Work alongside the production team to ensure all products are fulfilled within business and quality KPIs.
🧭 Our ways of working
We really believe in the power of face-to-face connections – be that through a shared project, a learning and development opportunity, or an after work social – and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.
We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
Lead change for good: we have the guts to try new things and step up to do what matters most
Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas
Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other

Wat wij bieden

🏡 Belonging at Bloom & Wild
We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.  We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.
😊 The good stuff!
To care wildly for our customers, first we care wildly for our teams.  We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.
🌻 Work that works for you 
– 1 day per year to volunteer on a project that’s close to your heart
– We’ll support your commute to our office and site locations.  Depending on your journey to work, this may include a Swapfiets, an NS business card, or expense reimbursement
🌴 Time off
– 24 vacation days and an option to buy an extra 5 each year
– Happiness days (1 extra day each quarter for your personal ‘me time’)
– 1 celebration day per year, to celebrate a holiday that’s important to you
– Flexible bank holidays – trade a bank holiday for another day that fits your beliefs, values and celebration calendar
🌱 Health and wellbeing
– Mental health support through Open Up, including access to online therapy sessions
– Allies and champions groups
– Mental Health First Aiders and awareness training for our managers
– In-person and virtual yoga every week
– Our office and warehouse kitchen is stocked with healthy drinks and snacks to keep you going
– Workplace pension contributions
🌳 Growth & Development
– A flexible training framework for every stage of your career development through our Bloom & Learn programme
– Internal & external  Speaker Sessions on a variety of different inspirational topics.
💐 Moments that matter
– We love having lunch together!  We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,
– A BBQ-worthy rooftop terrace (Amsterdam HQ)
– Social & wellbeing monthly calendar
– We love to celebrate birthdays, anniversaries and other important milestones!
– Summer and End of Year events, team lunches and post-peak celebrations
– Irresistible discounts on our products, blooms & subscriptions!

Wat wij vragen

    • You will have 2-5 years of experience in managing an operational team.  A background within a production environment or flower business is advantageous
    • Experience in operations and a good communicator at all levels on the production floor
    • You can spot when something is off and can identify an issue and problem-solve
    • Comfortable analyzing data and reporting on your insights
    • Ability to work under pressure and have a can-do attitude
    • Able to work all days from our Amstelveen warehouse, weekly working hours 32+
    • Fluent in English and Dutch

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