Front Office Manager

Do you have a passion for Hospitality, do you love providing great service and have the desire inspiring others? Are you a true team leader? Would you like to provide our guests with a unique and inspirational stay?Are you looking for a diverse, international and professional working environment?

The Renaissance Amsterdam Schiphol Airport Hotel, part of International Hotel Capital Partners (IHCP) is looking for you as a Front Office Manager!

What are my responsibilities?
In this role you will  report to the Operational Manager. You will coach and train the team daily. You will lead the team by example and ensure that the shifts for the Front Office and Duty Manager team run smoothly.

You…

• manage and train the Front Office team (Ambassadors)  by coordinating the activities of the front desk, duty management, guest services, and telephone areas.
• prepare monthly reports and budget for front office department.
• monitor and handle guest complaints, and create pro-active planning to increase guest satisfaction scores.
• show analytical skills in checking reservations and pre-blocking rooms to ensures that all guest expectations are exceeded upon arrival, this in cooperation with our reservation specialist.
• plan, develop and implement departmental goals.
• co-ordinate and evaluate the department’s financial performance
• create an exciting and motivating work environment with strong commitment within the team
• monitor team performance to ensure consistent compliance on all Brand Standards
• ensure the front desk provides a professional and friendly service for guests.
• arrange staff scheduling.
• develop your team members in preparation for a next step or development of their personal skills.
• manage financial transactions perfectly *

* Compliance with terms/deadlines (calls, reminders, suppliers, etc.).
• indication of improvement opportunities in the operational processes and administrative processing systems based on changing performance, information needs of management, etc.;
• assessing trends in revenue/purchase and/or payment behavior/conditions per customer/supplier making proposals with regard to (adjustment) payment conditions, concluded with termination/proposals to the relevant department/company;

In short:
We want someone who loves to lead and guide a team by working together with all team members. You have an eye for detail and are the most hospitable person ever met. We are looking for a Front Office Manager who can work independently but makes sure their team is breathing team spirit!

What makes the perfect fit?

As Front Office Manager you will create a warm welcome to your guests and team members providing an organized and nice atmosphere. This will involve keeping a high standard of service and commitment to your team. You will do everything you can to ensure your guests have the most enjoyable stay with us. You communicate clearly, with firm leadership skills. You have the ability to multitask, prioritize and manage time and perform under pressure, while  you are continuously highly motivated.